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8
Jan

Technical Skill v/s Communication – What Do Clients Value?

Posted by: admin

When it comes to any kind of software development, the skill that clients hire for is technical skill – obviously. It’s the aspect of their business they cannot do and require external help to accomplish. But is that what they take note of the most when evaluating your work on a project?

When a company is hired for a project, they probably went through some sort of screening process or was recommended by a trusted source. Either way, a successfully hired service provider will shine through because of their technical skills. They did better than everyone else in the field and are awarded with becoming the partner for a project.

Because of this all important selection process, many companies invest heavily in building their technical expertise as quickly and as robustly as possible. Whether it be through hiring the best minds in their field, or scheduling several training seminars, the goal is to show that they are the best.

What these companies however, don’t account for is what happens after the selection process. What happens when they are chosen as a partner and they have to begin the work? The obvious answer is that everything will go smoothly, you already have the best people for the job, just let them do their thing and everything will be taken care of. But that is not how things go.

Subject matter experts who concentrate mainly on the technicalities of a project often forget or dismiss the importance of communication during a project. The client hired you for a specific job, but what is often unsaid although always implied is that they want to know what’s going on at every step of the process.

It is THEIR project, and they expect to know what you are doing, how you are doing it, and what results they can expect from it. A silent vendor, no matter how well the final product turns out, will not earn the trust of a client. Business owners appreciate responsive partners. In fact, our latest client gave us a Clutch review on the strength of our communication more than anything else.

Lists of the best companies in the world often feature industry leaders and experts who know how to balance their technical knowledge with communication skills. The best part of it all is that it’s actually quite easy to do.

If you’re looking for a company that can deliver on the technical side and keep you in the loop throughout the entire process, give us a call and let’s talk. We make it a point to always be available and be there when you need us most.

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